Welcome to ACR Solutions. These Terms of Service govern all technical provisions, infrastructure deployments, hosted environments, hardware maintenance, and software engineering services provided by ACR Solutions to client organizations and individual users within the Republic of South Africa.
Acceptable Use Policy (AUP) ↗
Review allowed bandwidth usage, hosting boundaries, and network security guidelines.
Payment & Renewal Terms ↗
Invoicing schedules, hardware provisioning fees, and subscription cancellation processes.
1. Scope of Services
ACR Solutions provides managed infrastructure, network engineering, hosting environments, server maintenance, and bespoke software solutions. Specific technical deliverables, project scope, and support tiers are defined in individual Service Level Agreements (SLAs) or Statements of Work (SOW).
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Hosting & Compute: Virtual private server (VPS) provisioning, dedicated hosting, and cloud storage management.
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Managed IT & Security: System monitoring, endpoint security, firewall maintenance, and automated patch management.
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Software Development: Custom web applications, API integrations, and ongoing database maintenance.
2. Client Account Responsibilities
Clients are strictly responsible for maintaining the confidentiality of their portal login credentials, administrative API keys, and root server access. Any unauthorized activity performed through client account credentials will remain the legal and financial responsibility of the account holder.
3. Acceptable Use & Prohibited Activities
Clients may not use ACR Solutions infrastructure to transmit malicious code, launch Denial of Service (DoS) attacks, host unverified software, or distribute unverified spam emails.
4. Limitation of Liability
To the maximum extent permitted by South African law, ACR Solutions shall not be liable for any indirect, incidental, or consequential damages—including data loss, hardware component failures, or business interruption—arising from the use or inability to use hosted infrastructure or external network pipelines.
5. Governing Law & Dispute Resolution
These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the South African legal system.
Entity: ACR Solutions
Support Email: info@acrsolutions.co.za
Support Phone: +27 61 546 4063
Head Office: 22 10th Avenue, Alberton North, Johannesburg, 1449