At ACR Solutions, we respect your privacy and are committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). By accessing or using our services, you consent to the data processing practices described in this policy.
POPIA Framework
Review how we process, store, and secure personal information under SA law.
PAIA & Subject Rights
How to submit an access, correction, or deletion request for your personal records.
1. Information We Collect
We collect information you provide directly to us when you interact with our website or managed IT services, including:
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Contact Information: Name, email address, phone number, and physical business address.
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Account & Technical Data: Credentials and technical specifications regarding your hosting, database, or network infrastructure.
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Payment Details: Information necessary to process transactions, billing, and accounting schedules safely.
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Usage Analytics: IP addresses, browser specifications, and device diagnostics collected via secure log aggregation tools.
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Correspondence: Communication records, support requests, and system auditing documentation.
2. How We Use Your Information
We process your personal and technical data exclusively to provide requested managed IT services, execute software development deliverables, perform server maintenance, process billing, and protect system infrastructure against security threats or unauthorized access.
3. Data Sharing & Third Parties
We do not sell, trade, or rent personal information. We share data strictly with trusted technology partners and service infrastructure providers necessary to operate high-availability systems (e.g., cloud hosting facilities, payment processing gateways) under strict confidentiality agreements.
4. Technical Infrastructure & Security
We implement enterprise-grade security protocols, including encryption in transit (TLS/SSL), database access controls, offsite encrypted backups, and firewalls.
5. Your Rights & Information Officer
Under POPIA, you retain the right to access, verify, correct, or request the deletion of your personal records held by ACR Solutions. For privacy requests or official correspondence, contact our designated Information Officer:
Information Officer: Ruan Visser
Email: info@acrsolutions.co.za
Phone: +27 61 546 4063
Physical Address: 22 10th Avenue, Alberton North, Johannesburg, 1449