Commitment to Data Protection
ACR Solutions (Pty) Ltd ("ACR Solutions") is committed to protecting the privacy, confidentiality, and security of all personal information processed in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and the Promotion of Access to Information Act, No. 2 of 2000 (PAIA).
As a leading Managed IT Services Provider in South Africa, we enforce strict organizational and technological controls to protect the personal information of our clients, partners, employees, and portal users.
Personal Information We Collect
To deliver our enterprise IT infrastructure, managed security, cloud hosting, and support services, we may collect and process the following categories of personal information:
Client & Contact Data
Full names, job titles, business addresses, telephone numbers, and corporate email addresses.
Account & Credentials
Encrypted portal logins, user IDs, administrative contact permissions, and service request logs.
Technical Telemetry
IP addresses, system event logs, remote support diagnostic telemetry, and hardware metrics required for SLA delivery.
Billing & Finance
Company registration numbers, VAT IDs, banking details for payment processing, and invoicing records.
Purpose of Processing
Personal information collected by ACR Solutions is used strictly for legitimate business operations, including:
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Service Provision: Delivering managed IT, cloud hosting, backup orchestration, and SLA-backed support contracts.
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Cybersecurity & Monitoring: Protecting client network infrastructure, threat detection, and maintaining server integrity.
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Contractual & Legal Obligations: Processing billing, managing SLA commitments, and adhering to South African tax and corporate regulations.
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Communication: Responding to helpdesk tickets, technical inquiries, and system alert updates.
Your Rights Under POPIA
Under Section 5 of POPIA, data subjects have clear rights regarding their personal information held by ACR Solutions:
- Right to Access: Request confirmation of whether we hold personal information about you and obtain a copy of that record.
- Right to Correction: Request the correction, destruction, or deletion of inaccurate, irrelevant, or incomplete data.
- Right to Object: Object on reasonable grounds to the processing of personal information, subject to applicable contractual or statutory duties.
- Right to Opt-Out: Object to the processing of personal information for direct marketing purposes at any time.
Security Safeguards
ACR Solutions implements industry-standard technical and operational measures—including end-to-end encryption, multi-factor authentication (MFA), role-based access control, and immutable backup systems—to protect your personal information against unauthorized access, loss, or destruction.
Contact Our Information Officer
If you wish to exercise your POPIA rights, submit a data subject access request, or lodge a inquiry regarding how your data is handled, please reach out to our Information Officer:
Entity: ACR Solutions (Pty) Ltd
Attention: Information Officer / Legal Compliance
Email: info@acrsolutions.co.za
Telephone: +27 61 546 4063
If you are dissatisfied with how we handle your privacy request, you also have the right to lodge a complaint with the South African Information Regulator at complaints.IR@inforegulator.org.za.